Politique de remboursement

Return Period

You have 30 days from the date you receive your order to return a product if you are not completely satisfied. Returns must be made in unused condition and include all original components, accessories, and documentation.

How to Return a Product

To request a return, contact us by email at:
luxomadeofficial@gmail.com
We will provide you with instructions on how to return your product.

Send the product to:
Masia Can Magrana s/n
08186 Lliçà d’Amunt, Barcelona, Spain

We recommend using a shipping service with tracking and/or insurance, especially for items with a value over €75, as we cannot guarantee receipt without proof of delivery.

Refunds

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.
Approved refunds will be processed using the same payment method as the original purchase. Please allow up to 14 days for the refund to appear in your account.
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless otherwise stated.

Conditions for Returns

Products must be unused and in substantially the same condition as received.

All original components, accessories, and documentation must be included.

Products that are damaged or show signs of use beyond what is necessary to inspect their nature, characteristics, or functioning may be rejected.

Excluded Items

The following products cannot be returned:

Perishable goods (food, flowers, etc.)

Sealed products for hygiene or health reasons that have been unsealed

Hazardous or flammable materials

Gift cards

Digital content not supplied on a physical medium

Exchanges

Exchanges are only accepted if the item is defective or was damaged during shipping.
To request an exchange, please contact us first at: luxomadeofficial@gmail.com

Products Purchased as Gifts

If a product was marked as a gift and shipped directly to the recipient, they may receive a store credit or voucher after returning the product. Otherwise, refunds will be issued to the original purchaser.

International Customers

For customers outside Spain, the same return conditions apply. Any applicable local regulations in your country will be respected as long as they do not conflict with this policy.